Our main location and data center are housed in the Thorburn Education Center, however, technology is supported (remotely and/or onsite) across all of Ingham ISD’s sites and in our local school districts. A number of our technology services staff are positioned in our local districts including Dansville, Haslett, Holt, Waverly, Webberville and Williamston.
ITS implements a tiered system of technology support that starts with a phone call to our Help Desk. The goal of the help desk is to resolve issues quickly whenever possible, and hand the issues off to the appropriate staff when needed. Our interns, technology support specialists, desktop engineer, network analysts, network analysts, systems analyst, network engineer, applications analysts, instructional technologists and other DSA team members then take over to provide support.